Terms & Conditions.

Acceptance of these terms

By accessing or using this website, you confirm that you have read, understood and agreed to these Terms & Conditions.

If you do not agree with these terms, you should stop using this website.

About WeRemotivo

WeRemotivo provides remote business support solutions that may include virtual assistance, administration, customer support, project coordination, marketing assistance, operational support and managed remote teams.

The exact scope of any client engagement will be confirmed in a separate proposal, service agreement, statement of work or other written document.

Website use

You agree to use this website only for lawful purposes and in a manner that does not interfere with the website, its security or another person's use of it.

You must not:

• Attempt to gain unauthorized access to the website or its systems.
• Introduce malicious software, automated attacks or harmful code.
• Use the website to transmit unlawful or misleading material.
• Copy or commercially exploit website content without permission.
• Misrepresent your identity or relationship with another person.

We may restrict or suspend access where we reasonably believe these terms have been breached.

Services

Information on this website provides a general overview of the support WeRemotivo may offer. It does not create an obligation to provide a particular service, professional, team member, timeframe or result.

All engagements are subject to availability, suitability, acceptance and a separate written agreement.

We may update, discontinue or modify the services described on this website without prior notice.

Quotes and proposals

Quotes, recommendations and proposals are based on the information available at the time they are prepared.

A proposal does not become binding until it is accepted in the manner specified and any required agreement or initial payment has been completed.

Pricing, availability and proposed start dates may change before formal acceptance.

Fees and payments

Fees, billing arrangements, currencies, payment schedules and cancellation terms will be stated in the applicable proposal or service agreement.

Clients are responsible for paying valid invoices by the stated due date and for any applicable taxes, bank charges, payment processing costs or currency conversion fees unless otherwise agreed.

We may pause services where an undisputed invoice remains overdue, subject to any notice requirements in the applicable service agreement.

Client responsibilities

Clients are responsible for:

• Providing accurate instructions and relevant information.
• Providing timely access to required platforms and materials.
• Maintaining appropriate licensees and subscriptions.
• Reviewing and approving work where approval is required.
• Keeping access credentials and account permissions secure.
• Ensuring their instructions comply with applicable laws.
• Making final business, financial and professional decisions.

Delays caused by missing information, approvals, access or client dependencies may affect delivery dates and service outcomes.

Confidentiality

We understand that remote support may involve access to confidential business, client, operational and commercial information.

We take reasonable steps to protect confidential information and use it only for the purpose of providing agreed services.

Additional confidentiality, non-disclosure or data-processing terms may be included in a separate agreement where appropriate.

Intellectual property

Website content

Unless otherwise stated, the website design, branding, text, graphics, layouts and original content belong to WeRemotivo or are used under licence.

Client materials

Clients retain ownership of the materials, branding, data and intellectual property they provide to us.

Client deliverables

Ownership and permitted use of client-specific deliverables will be determined by the applicable service agreement. Unless otherwise agreed, ownership transfers only after all related fees have been paid.

Existing systems and templates

WeRemotivo retains ownership of its pre-existing systems, processes, know-how, methods and reusable templates.

Third-party services

Our website and services may rely on external software, communication platforms, payment processors, cloud services and other third-party providers.

Third-party providers operate under their own terms, policies and service standards. We cannot guarantee that an external platform will always be available, secure or error-free.

We are not responsible for failures, interruptions, policy changes or losses caused solely by third-party services outside our reasonable control.

Disclaimers and limitation of liability

Website content is provided for general information and does not constitute legal, financial, tax, medical or other regulated professional advice.

While we aim to provide accurate and reliable information, we do not guarantee that all website content will always be complete, current or free from error.

To the maximum extent permitted by applicable law, WeRemotivo will not be liable for indirect, incidental, special or consequential loss arising solely from the use of this website.

Liability relating to paid services will be governed by the applicable service agreement. Nothing in these terms excludes any liability that cannot lawfully be excluded.

Suspension and termination

We may suspend access to the website or decline an enquiry where necessary to protect security, prevent misuse, comply with legal obligations or protect our legitimate business interests.

Termination, notice and cancellation terms for paid services will be set out in the relevant service agreement.

Disputes and applicable law

If a concern arises, both parties should first attempt to resolve it promptly and in good faith through direct communication.

The law, jurisdiction and dispute-resolution process applicable to paid client services will be stated in the relevant service agreement.

If no separate agreement applies, the governing rules will be determined by the laws that legally apply to the relevant transaction, parties and circumstances.

Changes to these terms

We may update these Terms & Conditions to reflect changes to our website, services, business practices or legal obligations.

The updated version will be published on this page with a revised “Last updated” date.

Contact us

Questions about these Terms & Conditions can be directed to:

WeRemotivo
Email: hello@weremotivo.com
Website: weremotivo.com